Orders
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My package arrived damaged or a jar has popped with a loose seal. What do I do now?
We never like hearing this! We’re sorry that this happened. While we’ve optimized our shipping packaging to avoid most spills and breakage, we can’t control the package once it leaves our shipping partner. If you have any issues or need help, you can always send an email with your order number,... -
FOND is unable to accept returns of our product. Since we’re a food product, it goes against the health code for us to resell returned products. However, should any issues arise, we refund our customers on a case-by-case basis.
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FOND ships across the US, to all 50 states!Here’s the shipping breakdown: $4.99 shipping for 4 jars FREE shipping for 8 or more jars Unfortunately, we don’t ship outside the US at this time.
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When your order ships, you’ll receive a shipping confirmation email from us that includes your tracking link. You can use that to track your order to your door!
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It’s been 30+ days since I received my order, and there’s a problem.
Even if you’re within the 30-day window, and we were not notified of any issues upon delivery, we are not able to refund you for your purchase. If your product arrived with damage or issues but you didn’t reach out when the issue occurred, we are unable to refund you or replace your FOND jars. ...